Terms of service and usage policy

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Rainbow Secure – Terms of Service & Usage Policy

Effective Date: 1 May 2025
Last Updated: 22 May 2025
Welcome to Rainbow Secure. By purchasing, subscribing to, or using our services, you agree to comply with the terms outlined below.
License & Access
You are granted a non-exclusive, non-transferable license to use Rainbow Secure’s services based on the plan you purchase. Licenses are tied to users/sites and may not be resold, sublicensed, or shared outside your organization.
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Fair Use Policy
You agree to use our platform in good faith. Abuse of features such as excessive API calls, deliberate attack simulations, or unauthorized access attempts may result in service restriction or termination.
 
Payment Terms
All payments are due in advance as per your plan (monthly/yearly). Late payments may result in temporary service suspension. Rainbow Secure reserves the right to change pricing with 30 days’ notice.
 
Support Coverage
Standard Support: Email support with a 24–48 hour response time.
Premium Support: 24/7 access through a dedicated support portal.
Support includes assistance with configuration, troubleshooting, and issue resolution based on your active plan.

Data Privacy

Rainbow Secure respects your privacy. We collect only the data necessary to provide and improve services. For more information, please review our [Privacy Policy].

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Compliance

While Rainbow Secure provides tools to support your compliance (e.g., SOC2, HIPAA, GDPR), it is your responsibility to ensure correct implementation. Rainbow Secure does not guarantee compliance unless under a signed compliance services agreement.

Service Availability

We aim for 99.9% uptime. Scheduled maintenance will be communicated in advance. Unplanned outages due to force majeure or third-party failure may occur and are not subject to SLA.

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Cancellation & Termination

You may cancel your subscription at any time. No refunds are provided for partial billing cycles. Rainbow Secure reserves the right to suspend or terminate accounts for violations of this policy or non-payment.
Updates & Changes
We may update these Terms of Service periodically. You will be notified of any significant changes. Continued use of the services after changes implies acceptance.

Security Breach & Liability

Rainbow Secure has established protocols for monitoring, detecting, and responding to breaches. In the event of a confirmed breach:

Incident Response
  • We will notify affected customers within 72 hours.
  • We will initiate a containment, investigation, and remediation process.
  • We will provide transparency through post-incident reports and security updates.
Maintain strong passwords and manage your admin credentials securely.
– Keep your environment (WordPress, systems, endpoints) updated.
– Notify us immediately of any suspicious activity.
Your Responsibilities
Rainbow Secure is not liable for breaches caused by:
  • Misconfigured client systems
  • User-side vulnerabilities
  • Shared or weak credentials
  • Failure to install updates or security patches provided
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Limitations of Liability

Rainbow Secure’s liability is limited to the total amount paid by you in the 12 months prior to the incident. We are not responsible for:
  • Indirect or consequential damages
  • Loss of revenue, profits, or data
  • Downtime or disruptions outside our control

No Guarantee of Absolute Security

We employ encryption, MFA, risk monitoring, and advanced controls. However, no online system is completely immune to attack. You acknowledge and accept this inherent risk.

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Contact Information

For questions, support, or reporting an incident:
  • support@rainbowsecure.com
  • www.rainbowsecure.com

Organizations That Trust Rainbow Secure